"Personal Information" means address, name, telephone number, and any other information that can be used to identify a customer as a specific individual (including the information that falls under the definition of "Personal Data" in Article 4 of GDPR.)
1. Personal Information We Collect
The Company may collect from you the Personal Information, including the following:
Name, address, date of birth, telephone number, email address, occupation, age, and username
Access history data such as IP address and cookies data during (at the time of) your access to our website
Shopping data, contents of inquiries, customer account information, orders and contract information, particulars of goods delivered, billing information, bank account information, history of transactions and contacting, as well as the information about transactions and communication between you and the Company on our website
Identification and location information of a terminal device
2. Purpose of Use of Personal Information We Collect
The Company will collect Personal Information from you mainly in the cases below. The purposes of our use of the Personal Information we collect and the legitimate basis for the use are as follows:
To process your registration for a service, and to provide you with the service (Performance of a contract)
To process your application for a prize, gift, contest or the like, to notify you if you are a winner or entitled to receive some prize, and to deliver the prize, goods, or the like to you, or to give you the prize money (Performance of a contract)
To process your application for participation in an interview survey, to request your participation in the said survey, and to provide you with a reward or the like (Performance of a contract)
To confirm your order for goods or fee-based service, to confirm your payment therefor, and to deliver the goods to you (Performance of a contract)
In cases where you use a certain service that is jointly provided by the Company and one of our business-alliance partners, to provide the user information about you to the said partner only to the extent required at a minimum for the provision of the service to you (Performance of a contract)
To process your application for employment, to decide to hire you or not, or to notify you of a career seminar or the like (Legitimate interests)
To recommend any goods or service, or to provide you with other information about new goods, service, or the like based on your user history (Legitimate interests)
To conduct market research, planning, or research and development (Legitimate interests)
To develop new goods, service, or the like (Legitimate interests)
To improve your experience on our website in a way such as by personalising advertisements and contents you may be shown on our website or any of our services (Legitimate interests)
To provide you with a service based on your visit, shopping, browsing, and shopping behavior history, or location information, and to understand and analyze your usage situation (Legitimate interests)
To aggregate the Personal Information and make statistical material that cannot identify any specific individual, to conduct marketing, to develop new goods or service, and to improve the quality of our services based on the material (Legitimate interests)
3. Sharing of Personal Information with Outside Parties
The Company will share your Personal Information with its group companies. Also, the Company may share your Personal Information with the following business partners and/or other third parties:
The Company may conduct the business by using a third party such as a marketing company, and an IT service provider. In that case, the Company may need to share your Personal Information for the provision of a specific service. The shared Personal Information about you will be used under the instruction of and for the purpose of the Company.
In accordance with the Laws, the Company may disclose your Personal Information to public authorities engaging in the enforcement of law at the requirements under the Laws, the court order, or the request of a governmental authority or law enforcement agency (including those required in terms of national security or law enforcement measures, as well as those made by a governmental authority and the court of a country where the Company is conducting the business.)
To the extent permitted by law, where necessary, the Company may disclose your Personal Information to a third party (including a legal advisor) to prove, assert or defend against a legal claim; to exercise our rights; to protect our property, other ’s rights and property, or safety; or to support an external audit, our compliance, and corporate governance function.
4. Transfer of Personal Information to Third Party Outside of EEA
In cases where the Company needs to conduct a cross-border transfer of the Personal Information about you, a customer in the EEA, to a third country outside of the EEA, we will take appropriate protective measures required for the cross-border transfer of the data.
5. Precaution Notice
Our website on the Internet operated by the Company may contain an external link. In that case, please note that the Company will not assume any responsibility for the handling of your Personal Information on the said external website. Also, please note that some of third parties other than the Company may independently collect your Personal Information through advertisements placed on our goods, such as a magazine published by the Company. In that case, we will, also, not assume any responsibility for the handling of your Personal Information.
6. Rights Held by Customers in EEA
You, a customer in the EEA, have the following rights in relation to your Personal Information retained by the Company:
Right to access to your Personal Data
Right to request the rectification of your inaccurate Personal Data
Right to request the erasure of your Personal Data
Right to request the restriction on the processing of your Personal Data
Right to receive your Personal Data in a structured, commonly used and machine-readable format
Right to object to the processing of your Personal Data
In cases where your Personal Data is processed on your consent, you, a customer in the EEA, have the right to withdraw your consent in relation to your Personal Data at any time.
For your submission of a request for any of the rights held by you in relation to your Personal Information, please see “7. Contact for Inquiries” below.
7. Contact for Inquiries
The point of contact below accepts any comment, inquiry, or complaint from yourself in relation to your Personal Information.
When you request under “6. Rights Held by Customers in EEA,” please describe the following points and contact us at the specified point of contact:
Contents of the Personal Information about which you want to make a request
Name of a service about which you want to make a request
Reason for your request
How you want the Company to address your request
After receiving the request from you, the Company will ask you to provide a document required for the confirmation of your identity as specified by us to verify that the request is made by yourself. Upon the completion of the verification process, we will address your request.
In cases where a request is made by a proxy for you, not by yourself, we will ask the proxy to submit a document certifying his/her authority of representation to the Company.
Point of Contact:
(Specify email address, or a link to the inquiry form, etc. as the point of contact online)
8. Contact Information of Data Protection Officer
The Company appoints a Data Protection Officer to address matters regarding the protection of Personal Information adequately.
Contact of the Data Protection Officer:
Attn: Personal Information Protection Supervisor
Shinjuku Front Tower. 21-1,Kita-Shinjuku 2-chome,Shinjuku-ku,Tokyo 169-0074 Japan
9. Handling of Personal Data of Customers below 16 Years
Please understand that if you are below the age of 16 years, the Company will ask the consent of your parental guardian, where necessary, before receiving the provision of your Personal Data.
10. Retention Period
The Company will not retain your Personal Information for any purpose other than the purpose of obtaining the information or beyond the requirements under applicable Laws.
Cookies are the function to store the information about a user on the user’s browser or hard drive through our website. By using cookies, you can save time to re-type the information already stored on your hard drive.
You can set your browser to disable the functionality of cookies; however, in a few cases, some of our website features may not function as a result.
For the same purpose as above, the Company may use an IP address, conduct trend analysis, manage our website, track a user’s behavior or online activities, and collect statistical demographic information such age or gender, etc.
The Company may use a web beacon on our website to access cookies and have them placed on your browser. We may collect the information about a user’s page transitions on our website, too.
The information provided by the web beacon includes your computer’s IP address, the type of browser you use, and the length of time of your browsing our website.
We may, also, collect the information about when you opened an email or a newsletter.
12. Other Matters
Please note that if you do not provide us with the updated and accurate information about you, in some cases, you may not receive an adequate service.
You have the right to lodge an objection to the processing of the Personal Information in relation to you with the data protection supervisory authority having jurisdiction over the place of your residence.
Date of Update: 29 October 2020
For the group companies of FromSoftware, Inc., please see here.